Last updated: 14 November 2026
This policy explains how RightMen handles your personal information. RightMen is operated by SERVMA GROUP (ABN 20 651 682 585) (“we”, “us”). We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
When you ask for a quote (on our website or by phone), we collect:
- your name, mobile number and, if you give it, your email address
- your postcode
- the service you need, the jobs you select, when you need it, and any details you type
- any photo you choose to upload of the job
When you apply to become a RightMen tradie, we collect your name, mobile, email, trade, the area you want, how you currently work, and your declaration about holding the licence and insurance your trade needs. If you go further, we’ll ask for licence, insurance and police-check details at that stage and tell you why.
Automatically: like most websites, our web server records basic technical information (such as your IP address, browser type and the pages you visit) for security and to keep the site running.
Why we collect it
- To give you a quote, and to match your job with one RightMen tradie who covers your area
- To contact you about your job, booking, guarantee or complaint
- To assess tradie applications and send franchise information you’ve asked for
- To run, secure and improve our website and services
- To meet our legal obligations
If you don’t give us your name and a way to contact you, we can’t quote or book your job.
Who we share it with
- The RightMen tradie who quotes your job. Each RightMen business is independently owned and operated. We share your details with the one tradie servicing your job, not with several businesses.
- Service providers who help us run the business, such as our website host (DreamIT Host, Australia) and email provider. They may only use your information to provide their service to us.
- Others where the law requires or allows it, for example to respond to a lawful request from a government agency.
We never sell your personal information, and we don’t share it with other businesses for their marketing.
Overseas
Our website is hosted in Australia. Some providers we use may store or process information overseas, including in the United States: our email service, and Google Fonts, which our pages load the lettering from (this shares your IP address with Google). We take reasonable steps to make sure these providers protect your information.
Cookies and tracking
Our website uses only the cookies it needs to work (for example, for staff logging in). We don’t currently use advertising cookies or analytics tracking. If we start, we’ll update this policy first.
How we keep it safe
Enquiries are stored in our website’s secure admin area and sent to our business email. Access is limited to people who need it to do their job. We keep information only as long as we need it for the purposes above or as required by law, then delete or de-identify it.
Your choices and rights
- Access and correction: you can ask for a copy of the personal information we hold about you, or ask us to correct it.
- Deletion: you can ask us to delete your enquiry, unless we need to keep it by law.
- Marketing: we’ll only send marketing if you’ve agreed to it, and you can opt out at any time.
Questions and complaints
Contact us at hello@rightmen.net or on 03 7045 0313. We’ll respond within 30 days. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.